Ascend AI Automation Disclosure

Version: v1.5

Effective Date: May 23, 2026

1. AI-Assisted System

Ascend AI uses automated systems to assist with voice, SMS, booking, order capture, inventory interpretation, notifications, summaries, communication logging, and workflow routing.

2. Nature of Automation

Customer acknowledges that the platform functions as an automated communication assistant and data-entry tool. It is not an autonomous legal proxy, certified medical advisor, emergency dispatcher, financial advisor, or independent regulated decision-maker.

3. AI May Be Wrong

Customers acknowledge that AI systems may:

Misunderstand speech or text.
Mistranscribe calls.
Misclassify caller intent.
Create incomplete or incorrect appointments or orders.
Provide inaccurate summaries.
Fail to detect urgency.
Generate responses that do not fully reflect customer policy.
Route records incorrectly.
Incorrectly interpret inventory, availability, scheduling, or order details.

4. Human-in-the-Loop Oversight Required

Customers must maintain internal Human-in-the-Loop oversight. All transaction suggestions, flagged order requests, appointment holds, inventory-related actions, summaries, and communication outcomes should be reviewed using the platform's management panel or internal business processes before fulfillment or reliance.

Customer remains responsible for verifying and authorizing operational outcomes.

5. No Professional Advice

Ascend AI is not a medical, legal, immigration, financial, emergency, safety, or regulated professional advisor. Any regulated or professional advice must come from a qualified human professional.

6. No Guaranteed Outcomes

Ascend AI does not guarantee increased revenue, reduced labour costs, perfect bookings, accurate order capture, successful customer communication, error-free transcription, uninterrupted service, or regulatory compliance.

7. Customer Configuration Responsibility

Customers are responsible for configuring workspace data, inventory, FAQs, hours, pricing, escalation settings, policies, and integrations accurately.

8. Third-Party AI and Integration Providers

AI-assisted features may use OpenAI for language processing, transcription, draft generation, and operational recommendations. Authorized business integrations — including Google services, Meta services, Twilio, and other user-connected tools you enable — may supply data used to generate insights, summaries, and drafts. All AI outputs are productivity aids and require human review before external use. Ascend AI does not warrant the accuracy or completeness of AI-generated content.

9. Legal Review

This disclosure describes the automation capabilities and operational limitations of the Ascend AI platform. Review with qualified legal counsel is recommended where regulated industry requirements apply.